CareNest turns paper shift logs into a survey-ready record — each resident's support plan drives the daily note, incidents trigger the right HCSIS and DPPC steps automatically, ISP deadlines are tracked so none slip, and mandated DDS training is built right in.
With DSP turnover near 40–50%, half your team is new this year. Any tool that needs real training is dead on arrival.
Shift notes, meds, ISP progress and incidents live in binders — scattered, unsearchable, and easy to miss.
When OQE comes, you lose a week reconstructing what happened — and one missed critical indicator can defer your license.
Everything your staff already do — just on a phone, timestamped, and survey-ready automatically.
DSPs log duties, meds, mood and a narrative on their phone. Each note ties straight to that resident's ISP goals — progress is captured as it happens, not reconstructed at month-end.
File an incident and CareNest flags the HCSIS category, whether a DPPC or medication-occurrence report is required, and starts the 3-day restraint clock — then generates a report ready to transcribe.
Managers and directors see readiness per home and across the portfolio, mapped to the actual DDS licensure indicators — so you see the gaps before a surveyor does.
Track MAP, CPR and First Aid with 90/60/30/7-day alerts, and assign mandated DDS training with 30-day-from-hire due dates — all feeding the same compliance view.
Each person gets a Support Profile that follows them into the daily note, so a new DSP documents the right way on day one — and no ISP deadline slips past you.
Supervision level, diet and health protocols, mobility, communication and behavioral supports — set once by a manager, and surfaced to staff before they document.
Assessment, support-strategy and annual-review dates are tracked per resident, with a live countdown on the dashboard — overdue in red, due-soon in amber, before a surveyor ever asks.
The big platforms make you buy training somewhere else. CareNest ships with the MA DDS courses your DSPs need — Human Rights, Mandated Reporter, Medication Awareness, Incident Reporting, Positive Behavior Supports and more — assigned automatically at hire with a 30-day due date, and tracked right alongside certifications.
CareNest speaks the language of the OQE licensure and certification survey — the indicators, timelines and reports that decide your license, not a generic EHR bolted onto group homes.
Tell us a little about your agency and we'll set up a 15-minute live walkthrough — tailored to your residential program. No slides, just the product.